Refund policy

Refund & Return Policy

We accept returns within 14 days of delivery.
To be eligible for a refund, the item must be unused, in its original condition, and returned with a valid tracking number.

Please contact us before returning any item to receive proper return instructions.

Return shipping costs are the responsibility of the customer.
Refunds are issued only after the returned item is received, inspected, and approved.

If an order is successfully delivered or made available for pickup, but the recipient fails to collect the parcel and it is returned back to the sender, a refund may be issued only after the item is received back. In such cases, original shipping costs and return shipping costs will be deducted from the refund.

Customers are responsible for providing a correct and complete shipping address. If a parcel cannot be delivered or is returned due to an incorrect or incomplete address provided by the customer, original shipping costs and return shipping costs will be deducted from any refund.

We are not responsible for lost, delayed, or untracked return shipments.

Order Cancellation:
Orders can be canceled before processing or production begins.
Once an order has entered processing or production, cancellations are no longer possible.

Exceptions:
For custom-made or personalized products (e.g., printed or made-to-order items), returns or cancellations are not accepted, unless the item arrives damaged or defective.